Refund policy

Last Updated: 27 July 2026

At Labdynatek, we aim to provide customers with a clear and straightforward return process.

Returns

Eligible products may be returned within 14 days of receiving your order.

Returned products should:

• Be unused
• Remain in their original condition
• Be returned in their original packaging
• Include proof of purchase

Items should be packaged securely before being returned.

Non-Returnable Items

Certain products may not normally qualify for return, including:

• Personalised or customised products
• Gift cards
• Certain clearance or final-sale products where applicable
• Products damaged through misuse

Nothing in this policy affects applicable statutory consumer rights.

Refunds

Once your returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7 business days.

Refunds will normally be issued to the original payment method. Your bank or payment provider may require additional processing time.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless the product is faulty, damaged upon arrival or supplied incorrectly.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery with your order details and relevant information.